💳Payments FAQs

My payment failed, but the amount was deducted from my account. What should I do ?

Please don’t worry we completely understand that payment issues can happen sometimes.

Rest assured, we’re here to support you and will do our best to resolve it quickly.

📩 Kindly email us at hineriherbal@gmail.com with the following details:

1.Order number and phone number

2. A screenshot of your UPI payment or bank statement showing the transaction number

Our team will get back to you with a resolution within 48 hours.

I selected COD but now I want to pay online. Can I switch to prepaid ?

Please write to us at hineriherbal@gmail.com and include the following details:

1.Order Number

2.Phone Number

As a bonus, we’ll reduce ₹50 from your total amount when you switch to prepaid.

Thank you for choosing us! 💚

My bank/card is not listed in the payment options. How can I pay ?

You can try UPI (Google Pay, PhonePe, etc.) or net banking.

If you're still facing issues kindly choose COD.

My payment is stuck on the website. Should I try again ?

Please wait a few minutes before retrying to avoid duplicate charges. If payment is deducted but order isn’t confirmed, contact us with the payment reference.